Refund and Return Policy

Return and Refund Policy

Please note that we cannot accept returns or refunds except under the following conditions.

Conditions for Returns

Returns will be accepted only if the following conditions are met

(i) If you receive an item that is different from the item you ordered.

We will accept a return if the customer received the wrong item(s) from us.
In this case,Exchange for correct product or refund You can choose one of the following
When returning an item, please be sure to send it back in the same condition in which you received it.

(ii) If the product ordered is found to be a forgery by a third-party organization

To prove that the work was found to be a forgery,Official appraisals or certificates must be submitted It is.
When returning the product, please be sure to return it in its original slab case (sealed case by an accredited institution).

⚠ precautions
Damaged or missing merchandise, or opened or damaged slab cases are not eligible for returns or refunds.
We cannot handle cases that are not eligible for returns (e.g., returns for the customer's own convenience, items that are different from the image, etc.).

Shipping charges for returns

Return addressContact us: Contact us

What is the shipping cost for returns?In principle, customer pays will be.
For returns due to our responsibility (wrong delivery, or when an item is found to be a forgery),We pay for return shipping We will do so.
　(*You must, however, contact us in advance and use the specified delivery method.)
Shipping and handling charges will not be refunded.

*To prevent loss or damage during shipping,Trackable shipping service and ... andIncidental transportation insurance We recommend that you use the following
Please be cautious as we are not responsible for accidents during shipping of returned merchandise.

Refunds

We will begin the refund process after we receive the returned merchandise and verify its condition.
How do I get a refund?Same method of payment as at the time of purchase We will respond to your request at
In case of payment by bank transfer → Transfer to the designated bank account

⚠ precautions
To process refunds, you must receive the returned merchandise after it arrives at the 5 business days Please note that it may take up to a few days to complete your order.

Contact Us

If you have any questions or concerns about returns or refunds,Contact us in advance at Please.
📧 Email Address: coin@rao-coins.com