Refund and return policy

Return and refund policy

Please note that returns and refunds are not possible except under the following conditions.

Conditions for returns.

Returns will only be accepted if the following conditions are met

(i) If you receive goods that are different from those you ordered.

If the customer receives an incorrectly shipped item that is different from the one ordered, the customer can return the item.
In this case,Exchange for correct product or refund You can choose one of the following.
Returns must be sent back in the same condition as when you received them.

(ii) If the goods ordered are found to be forgeries by a third party.

To prove that the work was found to be a forgery,Official appraisals or certificates must be provided. Is.
When returning the product, please ensure that it is still in the slab case (sealed case by an accredited organisation).

⚠ Notes.
Returns and refunds are not applicable if the product is damaged or lost, or if the slab case has been opened or damaged.
Cases that are not eligible for returns (e.g. returns for the customer's own reasons, different from the image, etc.) cannot be handled.

Return postage costs.

Return address: Please contact us.

...and the shipping costs for returns,As a rule, the customer pays. This will be the case.
∙ For returns due to our responsibility (incorrect delivery or when the product is found to be a forgery),We pay the return shipping costs We do.
　(*But you must contact us in advance and use the specified delivery method).
Shipping and handling charges are not refundable.

*To prevent loss or damage during delivery,Trackable delivery service. and ... andSupplementary transport insurance We recommend the following.
Please note that we are not responsible for accidents during delivery of returned goods, so please exercise caution.

Refunds.

We will only start the refund procedure once the returned goods have arrived at our premises and we have checked the condition of the goods.
... How to refund,Same method of payment as at the time of purchase We will respond to your request at.
If paying by bank transfer → Transfer to the designated bank account.

⚠ Notes.
To process the refund, the returned goods must be received by 5 working days Please note that this may take some time.

enquiry

If you have any questions or queries about returns or refunds,Contact the following in advance Please.
📧 email address: coin@rao-coins.com